IT Technician
I handle requests coming in through ServiceCore, resolve user issues, and prioritise and route tickets to the right teams.
IT Specialist · Roketsan
Hi, I’m Enis Emre. I live in Ankara and work as a Systems Specialist in the IT sector. My work covers servers, networks and security, and I focus on finding practical solutions to technical problems.
My goal is to keep growing in systems and networking, become an expert in the field and share what I learn. I built this website to introduce myself and to document my professional journey.
I love computing and technology.
You can find my detailed résumé (CV) through the link below.
I handle requests coming in through ServiceCore, resolve user issues, and prioritise and route tickets to the right teams.
Monitoring and managing virtual server environments on VMware vSphere and keeping them running; responding to alarms and cases in time to prevent outages; operational support and troubleshooting across the hardware and virtualization layers; monthly reporting of improvement work and processes aimed at meeting SLA targets.
On-site and remote system support for 45–50 corporate customers, covering servers, virtualization, e-mail, firewalls, DLP and backup infrastructure.
Mainly end-user support in the IT department: resolving hardware and software issues, managing network and system infrastructure, supporting users on ERP and business applications, and tracking IT inventory and asset assignments.
Moving a server hosting the Hyper-V, AD DS, DNS and DHCP roles to the new release.
Hybrid setup with Azure AD Sync, mailbox moves, and DNS and MX configuration.
VPN configurations for secure network communication between different locations.
Managing the switch between DLP products from different vendors.